When the online shop is live payments online will be requested through Paypal, debit card or credit card. When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact us directly and we can process your order over email or telephonically.
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries Royal Mail International Tracked.
International delivery is the responsibility of the postal service in the destination country and Honeybourne Jewellery cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.
Delivery time varies depending on the collection. We endeavour to dispatch within 3-5 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case.
SALES AND RETURNS
We hope that you will be delighted with your order from Honeybourne Jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 28 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact us for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
– Earrings and Studs
– Commissioned pieces (Bespoke)
– Customised pieces
When ordering rings online it is the customer’s sole responsibility to ensure that they have ordered the correct size. We recommend that you have your finger sized in at least 2 high street jewellers as, Honeybourne Jewellery will re-size unworn rings at a cost, please contact us for more information.
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
OUR CHAIN POLICY
Broken chains are not the responsibility of Honeybourne Jewellery. If they are faulty on arrival and returned within 3 months of purchase they will be replaced like for like, free of charge, upon receipt of the faulty chain. However, anything brought to us outside of this time frame will be deemed due to wear and tear as it completely depends on how you wear and care for your chain (please see Jewellery Care for care and cleaning advice)
HONEYBOURNE JEWELLERY PROPOSAL RING AGREEMENT
We’re passionate about our clients being 100% happy with their Honeybourne Jewellery engagement ring and so we offer a unique service. After hearing your ideas, we can advise a ring of similar design to purchase from our shop to propose with for the surprise. We’re super happy for the ring to be used for any social media announcements (don’t forget to tag us!) but we must insist that the ring isn’t worn. If we deem the ring to be worn (and believe me we’ll know) we can no longer offer an exchange on that ring. When said ring is returned to us unworn, we can use this for the deposit on the ‘real McCoy’ with any tweaks, changes or designs that the bride to be may want to make (she’ll love to be involved to get it just right). We look forward to hearing your ideas.
Please make sure to provide us with the correct ring size when placing your order. If you do not know your desired ring or bangle size, please refer to our SIZE GUIDE located in the footer of the website.
REPAIRS & RECONDITIONING
The essence and beauty of our jewellery is in it’s organic feel. Victorious enamels are kiln fired and do contain slight inclusions that are part of the over all look. However, if you feel your piece has a structural fault, please return it to us for a full inspection.
Our jewellery is designed , made and finished in house and should be worn with care. Broken chains are not the responsibility of Honeybourne Jewellery, if they are faulty on arrival and reported within 14 days they will be replaced like for like, free of charge upon receipt of the broken chain.
Our ‘Woodland Charm’ pieces are gold plated. This is done to industry standard, but as it’s a surface covering and may wear over time depending on how often the piece is worn and the level of care it receives. We do offer a re-plating service on these items at a cost of in the region of £40 dependent on size of surface area requiring re-plating. Please contact us with details of your jewellery and we can provide you with accurate costing details. Our Oxidised range may also wear over time as the solution used is a surface covering. We can re-oxidise at a cost of £25 per piece.
Our enamel doorplates are made for internal doors, please clean using a soft cloth. Our brass doorplates are made for internal and external doors. Brass will develop a natural patina over time and if the doorplates are used externally, will happen more quickly.
Please read our JEWELLERY CARE section for more information about looking after your jewellery.
ONE OF A KIND
Our enamel shades are photographed and replicated on screen to the best of our ability, however, variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility. If for any reason you are not happy with your order or you feel it is not in keeping with your request we would be happy to exchange it for you within 30 days of purchase. Please refer to our ‘Sales and Returns’ policy for purchases exempt of exchange or refund. For any other pieces (excluding Bespoke) a credit note or exchange will be offered.
DIAMONDS, STONES & GOLD
We deal with UK based suppliers when purchasing our metals and stones. These companies do not deal in “conflict” diamonds and are supporters of the Kimberley Process.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.
Design Rights and Copyrights remain the sole property of Honeybourne Jewellery Ltd. Prices are correct at the time of publication. Honeybourne Jewellery Ltd reserve the right to review their prices at any time.
Honeybourne Jewellery Limited. Registered Address: Honeybourne Jewellery, 3 Church Street, Ventnor, Isle of Wight PO38 1SQ.
Company registration number: 07425193
Telephone: 01983 854618